Yes, we offer refunds within 30 days of purchase. If you're not satisfied with your product, please contact us with your order details, and we’ll assist you with the return process.

1.Switch the device off

2.Unplug the device

3.Carefully Remove the tray

4.Slide insects into the trash

5.Re-install tray

6.If needed, use a dry brush to clean the electric grid

❗Unplug Bug Zapper Before Changing Bulb❗

Video Tutorial:

• 20W Bug Zapper YouTube Video
• 20W Bug Zapper (Old Model) YouTube Video
• 20W Bug Zapper (Black Sides Model) YouTube Video
• 40W Bug Zapper YouTube Video
• OutDoor Bug Zapper YouTube Video

1) The bulbs were not properly installed and lose connection can cause flickering.

2) The bulbs has gas inside and if it is not warm enough flickering can be observed. Recommendation to keep on the unit for 4-6 hours continuously and you can see once the light will be warm and no flickering will be seen.

3) The loose connection inside of the unit, or the circuit board result into flickering.We request you to please try out above troubleshooting.

If you still find the issue we request you to send a short video on attached email I'd for our technical team to review and provide us with the best solution.

Please make sure the products stay away from other strong light sources and things with strong electromagnetic interference to prevent interference from affecting the effect of our bug zapper.

If you use the product in the day, please kindly close the window or door to avoiding from the sun which affects the bug zapper attracting mosquitos.

Some insects need a little more to help lure them to the grid. Fruit flies are one of those, so you will need to lure them to the electrified grid with bait. They are attracted to natural sugars, so we suggest placing a slice of fruit or a drop of apple cider vinegar on the bottom tray to draw them to the grid.

Often during transport, a bulb may turn in the socket breaking the connection to the power. 

If you pull the screen down on the side opposite the grid and turn the bulb towards you the bulb should work perfectly.

Try switching the bulbs to find out if the problem comes from the bulbs or the Machine

To check the electric grid function, you can do this test:

1) Plugin the device and turn the switch on. This step is to make sure the unit can be charged.

2) Turn the switch off and unplug the unit.

3) Use a screwdriver or a scissor (the handle part cannot be metal) and poke the electric grid.

If the electric grid is working, you will see and hear a spark.

CAUTION: Please note that the grid can hold a charge for up to an hour after shutting the unit off. The shock won't cause any serious injury, but we wouldn't want you to be surprised. It is best to discharge the stored energy by touching an insulated screwdriver to the grid.