Store and Privacy Policy

 Thank you for visiting our website! Please read our store and privacy policy before making a purchase or submitting any personal information. By using the site, you are accepting the practices described in our store and privacy policy. The practices may be changed, but any changes will be posted.

Our store policy covers our warranty and guarantee, shipping charges, and currency issues. Please read through before making a purchase.

We stand by all of our products with a 30 Day Money Back Guarantee and 1-Year Limited Manufacturer’s Warranty. For more information on the terms and conditions, please visit our Warranty and Returns page for more details.

Our international shipping charges are calculated based on the weight and dimensions of your order.

All of our prices are in USD, unless otherwise specified.

Our privacy policy tells you how we use personal information collected at this site. You are encouraged to review the privacy policy whenever you visit a website to make sure that you understand how any personal information you provide will be used. The privacy practices set forth in this privacy policy only applies to our website.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

We ensure that your personally identifiable information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

We reserve the right to make changes to this policy. Any changes to this policy will be posted. Please do not hesitate to contact us if you have any concerns or comments regarding our store or privacy policy. 

 

Thank you for your interest in the products and services of Aspectek. We stand by all of our products with a 30 Day Money Back Guarantee and a 1-Year Limited Manufacturer’s Warranty. The terms and conditions are outlined below.

We are very confident in the quality of our products, so we offer an exclusive 30 Day Money Back Guarantee for all of our products. If you are not completely satisfied with your purchase within the first 30 days, we will gladly issue a refund of the product price back to you. Before returning your product, we hope you will contact our Customer Care Center at +1-888-997-3787 or email us first for free advice! Our dedicated customer service team will offer trouble-shooting tips to help you make the most out of your product. Your 30 Day Money Back Guarantee starts the day your item is delivered to you and ends the day you ship the item back to us. You are responsible for the cost of shipping your package to us.

Before you return your product, please contact our Customer Care Center at +1-888-997-3787 or email us first for free support! Our dedicated customer service team will offer trouble-shooting tips to help you make the most out of your product. Step 1: Call our Customer Care Center at +1-888-997-3787 or email us to receive a Return Merchandise Authorization (RMA) number and return instructions. Simply obtaining an RMA number within the 30 days does not ensure a refund – your return shipment must be postmarked by the 30th day in order to be eligible. Step 2: Our customer service department will ask you to have your receipt in hand to confirm your purchase. We do this to ensure that we are dealing with the actual customer to protect both our customers’ personal information and our safe business practices. Step 3: Ship the product to us. We recommend you add tracking and insurance to your package when returning it to us. This will allow you to track the progress of your returned item, guarantee that we have received it, and protect you in the case your package gets lost by your shipping carrier. Aspectek is not responsible for packages lost by your shipping carrier. Step 4: Once we have received your return, we will gladly issue you a refund of the product price back to the credit card you used at the time of purchase. We do not refund shipping and handling costs. Refunds generally process within 7 business days of receiving your return. A confirmation email is sent if we have your email address on file.

All Aspectek products, when purchased as new from a certified Aspectek vendor, come with a 1-Year Limited Manufacturer’s Warranty against any defects in manufacturing. If something goes wrong with your unit(s) due to a manufacturing defect within the warranty period, we will gladly replace or repair the item. Customers are responsible for shipping the product to us at their own expense for returns or refunds. Upon receipt, the device will be assessed by a qualified technician. If the device is found to be faulty, a replacement will be shipped at our cost. If the device is found to be in working condition, the product will also be shipped back at our cost. The one-year manufacturer's warranty does not extend to replacement units. 

Before you return your product, we hope you will contact our Customer Care Center at +1-888-997-3787 or email us first for free support! Our dedicated customer service team will offer trouble-shooting tips to help you make the most out of your product.

Step 1: Call our Customer Care Center at +1-888-997-3787 or email us to receive a Return Merchandise Authorization (RMA) number and return instructions.

Step 2: Our customer service department will ask you to have your receipt in hand to confirm your purchase. We do this to ensure that we are dealing with the actual customer to protect both our customers’ personal information and our safe business practices.

Step 3: Ship the product to us. We recommend you add tracking and insurance to your package when returning it to us. This will allow you to track the progress of your returned item, guarantee that we have received it, and protect you in the case your package gets lost by your shipping carrier. Aspectek is not responsible for packages lost by your shipping carrier.

Step 4: Once we have received your return, the device will be assessed by a qualified technician. If the device is found to be faulty, a replacement will be shipped at our cost. If the device is found to be in working condition, the product will also be shipped back at our cost. 

The one-year manufacturer's warranty does not extend to replacement units.

All Aspectek products come with a 1-Year Limited Manufacturer’s Warranty. This applies to products purchased from our authorized retailers online and in store. The 1-Year Limited Manufacturer’s Warranty begins the day your item is purchased and ends a year from that day. The one-year manufacturer's warranty does not extend to replacement units.

Products purchased as used or second-hand

Products purchased from unauthorized retailer and distributor

Damage resulted from misuse of product

Damage resulted from water or other liquids

Damage resulted from chemicals, fire, and/or radioactive substances

Damage resulted from natural disaster

 

EU directive 1999/44/EC,  grants EU citizens purchasing within EU market a  'Two-year guarantee applies for the sale of all consumer goods everywhere in the EU’.

Please contact your sellers to obtain the second year of the warranty if you did not purchase the item on our Aspectek site (www.aspectek.com).

Aspectek still offers 1-Year Limited Manufacturer’s Warranty worldwide for all units, we strongly suggest to contact us first in the case of any warranty issues or questions. For more information regarding the warranty, please do not hesitate to contact us at +1-888-997-3787.

Aspectek:

Makes no warranty as to the accuracy, sufficiency or suitability of any technical or other information provided on this website, Aspectek.com, or other documentation.

Assumes no responsibility or liability for loss or damage, whether direct, indirect, consequential or incidental, which might arise out of the use of such information will be entirely at the user’s risk.